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Updates

Order management updates

December 29, 2010

Jean

An update to the e-commerce orders management just made it to our servers. Inspired by the donation tools we just launched, the update includes revised interfaces for the order list and detail pages. Notifications sent by the payment services are now better handled and reported, and you can record offline payments (check, wire transfer or cash) received from your customers.

Filter and list e-commerce orders

The new interface allows to search orders by ID, name or email, as well as by order status and order payment status.

Order status and payment history

The order status is yours to manage, and should be used to reflect the status of the order within your order processing workflow: "new", "pending", "shipped" and "cancelled" are the default order status values.

The order payment status is automatically updated based on notification received from the payment services. For example, if you refund a Paypal order, Paypal sends a notification to your website and the order is automatically updated to "Refunded". UGAL is now handling all types of notifications sent by Paypal and Ogone, and they are all displayed in the payment history at the bottom of the order detail page:

Order payment history

For orders paid offline, you can now record payments (checks, wire transfers or cash) that you receive. Once an offline payment is recorded, the order payment status is automatically updated to "paid".

Record an offline payment

We hope that this update makes it easier to manage your e-commerce orders. And if you think of a change that would make it even easier, support@ugal.com is listening!

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